Privacy Policy
Effective date: September 22, 2026
Back On Track Health Centre respects your privacy. This policy explains how information may be collected, used and protected when you visit our website.
Scope of this policy
This policy applies to the Back On Track Health Centre website. It does not replace the privacy practices that apply to clinical records, appointment records or information handled directly by your healthcare provider.
Information we may collect
When you use this website, we may collect:
Information you choose to provide when contacting us.
Basic technical information such as browser and device type, approximate location, referring page and pages visited.
Your cookie and privacy choices.
Website interaction information, such as links selected and time spent on a page, when you consent to analytics cookies.
Please do not use a general website form to send urgent or highly sensitive clinical information.
How we use information
We use website information to operate and secure the site, respond to inquiries, understand how visitors use the site, improve navigation and content, and maintain reliable website performance.
Cookies and analytics
This website uses cookies and similar technologies. Necessary cookies support basic website operation and security. With your permission, non-essential cookies may be used to understand website traffic and improve the site.
You can accept, decline or manage non-essential cookies through the cookie banner. We plan to use Google Analytics 4 for website measurement. Where the cookie banner applies, Analytics will operate only according to your cookie choices.
Service providers and external services
We use service providers that support the website and online services, including:
Squarespace for website hosting and operation.
Google Analytics for consent-based website measurement.
Jane for secure online appointment booking.
When you follow a link to Jane or another external website, that service's own privacy policy and terms apply. Information submitted through Jane is handled through the clinic's booking and care processes, not as ordinary website analytics data.
Sharing and disclosure
We do not sell personal information collected through this website. Information may be processed by service providers working on our behalf or disclosed when required by law.
Retention and safeguards
Website information is retained only as long as reasonably needed for the purposes described above, subject to service-provider settings and legal requirements. We use reasonable administrative and technical safeguards appropriate to the information involved.
Your choices and questions
You may change your cookie choices through the website's cookie controls. You may also contact us with questions or requests relating to website information.
Back On Track Health Centre
1-101 First Ave
Spruce Grove, Alberta T7X 2H4
Phone: (780) 962-2423
You can also reach us through the Contact page on this website.
Updates to this policy
We may update this policy as our website, services or legal obligations change. The effective date above will be revised when material updates are made.